FAQ - KitHub
RETURNS AND REPLACEMENTS
My kit is missing an item. What should I do?

Sorry! Please contact us at support@kithub.cc and include the kit you ordered along with the missing item. We will send you the item as soon as we receive your request.

I received a damaged kit, how can I get a replacement?

If you received a damaged product, please notify us immediately for assistance.

You can reach us

I’m not satisfied with my kit, can I return it?

If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

Send the product with its original packing to:

KitHub PO Box 39873  Los Angeles, CA 90039

SHIPPING
Do you offer flat rate shipping?

We ship using the following shipping services:

Domestic (within the USA)

  • United States Postal Service
  • UPS

International

  • United States Postal Service
  • UPS
  • Poste Nord
Do you ship outside the United States?

We currently only ship to addresses in the U.S. (including Hawaii, Alaska, P.O. Boxes, APO addresses and US Territories). Please contact us if you are located in another country and interested in our kits. We’ll update you when we’re setup to ship to you.

I haven’t received my kit, what should I do?

Sorry to hear! Please contact us at support@kithub.cc so we can help you.

ABOUT OUR COMPANY
Who are the people behind KitHub?

KitHub was founded by two women (Tara and Luz)  that are passionate about providing hands-on STEAM and making experiences for children. Our founders have designed and  facilitated workshops for hundreds of children and educators. Now they are taking their knowledge from the workshops and packaging the activities into affordable kits that can be worked on at your kitchen table, desk or workbench.

More about out Founders:

How did you decide to start the company?

Both Tara and Luz had ideas to start companies that would provide accessible and affordable kits for kids and educators. Luz entered StartupWeekendEdu in January 2014 and won first place with her team for this idea. Tara had been coming up with ideas to start KitHub. On Oct 9th, 2014, Luz and Tara bumped into each other at President Obama’s Town Hall and after talking about their kit company ideas decided to make the leap and start this company together! Just one month later from that event and after lots of hours of brainstorming, testing product ideas and building a website we began offering something near and dear to our hearts – hands-on learning for kids.